Terms and conditions

Booking

You book online at flamink.co. You don't need an account. We ask for your name, mobile number, email address and the ward and room where we'll find you. If you're booking for someone else, we also ask for the patient's name, and our emails still go to you.

While you pay, we hold your chosen time for 15 minutes. Your booking is confirmed once your payment goes through, and we email you a confirmation with a private link to manage it. Keep that link to yourself: anyone who has it can see and change the booking.

Prices and payment

Prices are in South African rand and include any taxes that apply. You pay the full price when you book, through Paystack, our payment provider. We never see your full card number or security code.

Moving or cancelling

You can move your booking to another open time, or cancel it, through your private link. Cancel at least 24 hours before your appointment for a full refund. After that, cancellations and missed appointments aren't refunded, and the time can no longer be moved online. The full rules are in our cancellation policy.

If we have to cancel or move your appointment, for example because a stylist is ill or the hospital restricts access, we'll contact you and offer a new time or a full refund.

Your health and safety

Our services are for comfort and wellbeing, not medical treatment. Before you book, please check with the patient's care team, where needed, that the service can go ahead. You confirm this when you book.

• Tell us about anything that affects how we should work with you, such as being unable to sit up or having a sensitive scalp. Please don't send us medical details.
• Our stylists may change, pause or stop a service if it seems unsafe or the care team asks us to. If we stop before we start, you get a full refund.
• We follow the hospital's rules, including infection control and visiting hours.

If something isn't right

Tell us within 7 days at info@flamink.co or 072 645 8153, and we'll put it right where we can.

We are responsible for loss or harm caused by our negligence. Otherwise, our liability for a booking is limited to the price you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act or any other South African law.

Gift an experience

Until gift vouchers are available online, "Gift an experience" sends us an email, and we arrange gifts with you directly.

Your information

How we collect, use and protect your details is explained in our privacy policy.

Changes to these terms

We may update these terms. The version you accepted when you booked applies to that booking. These terms are governed by South African law.

Contact

FLAM!NK, Pretoria, South Africa. Email info@flamink.co or call 072 645 8153.