Privacy policy

Who we are

FLAM!NK, Pretoria, South Africa, is responsible for your information. Our Information Officer is Janeline Mouton. Contact her at info@flamink.co or 072 645 8153.

What we collect

• Your name, mobile number and email address.
• The ward and room where we'll find you, and any notes you add.
• The patient's name, if you book for someone else.
• Your booking, your payment's amount and reference, and refunds. Paystack handles your card details, and we never see your full card number. Paystack tells us the card's type, bank, first six and last four digits and expiry date, which we keep with your payment.
• That you accepted our terms and disclaimer, which versions, and when.
• Whether our emails to you were delivered.

We don't ask for medical information, and the notes field asks you not to share it. Being in a particular ward can still say something about someone's health, so we use ward and room numbers only to find you.

Why we use it

• To take, confirm and carry out your booking.
• To take payment and give refunds.
• To send your confirmation, reminders and updates about your booking.
• To prevent misuse of the booking system.
• To keep the records the law requires, such as tax records.

We don't send marketing emails, and we never sell your information.

Who we share it with

Only our stylists and the services that run the booking system:

• Paystack processes payments and refunds.
• Convex stores booking information in Ireland.
• Resend sends our emails.
• Vercel hosts the website. Your booking details pass through its servers, which may be in the United States, on their way to our database.

Each may handle your information only to provide its service to us. Ireland falls under the European Union's GDPR, which gives protection comparable to POPIA. We share information with anyone else only when the law requires it.

Keeping it safe

Your information is encrypted when it is sent and when it is stored. Your booking is reachable only through the private link in your emails, and only our team can see the bookings list.

How long we keep it

24 months after your last booking, we replace your name, contact details, ward, room, notes and card details with "Removed". We keep the booking's date, service and payment amount and reference, without your details, for tax records. Copies of the emails we send are removed after 30 days.

Cookies

The booking page uses one cookie to keep your booking in progress while you pay. We don't use advertising or tracking cookies.

Your rights

You may ask us to:

• tell you what information we hold about you,
• correct it,
• delete it, unless we must keep it by law, or
• stop using it.

Email info@flamink.co and we'll respond within 30 days. If you're unhappy with how we handle your information, you can complain to the Information Regulator at inforegulator.org.za.

Changes to this policy

If we change this policy, we'll update it here and change the date above.