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Draft for review · Last updated 24 October 2026

Cancellation policy

Plans change, especially in hospital. Here's how to move or cancel your booking, and when you get your money back.

At least 24 hours before

Move your booking to another open time, or cancel it for a full refund. Use the private link in your confirmation email. The page shows your refund before you confirm.

Less than 24 hours before

Your booking can't be moved or cancelled online any more. Cancelling, or missing the appointment, isn't refunded.

Reminders

We email you 2 days before your appointment, while you can still make changes, and again 2 hours before. Your confirmation and the first reminder give the exact deadline for a refund, in South African time.

Refunds

Refunds go back to the card or account you paid with, through Paystack. Your bank may take a few working days to show it, and we email you when it's done.

If we cancel

If we have to cancel or move your appointment, we'll contact you and offer a new time or a full refund, whenever it happens.

Discharged or moved?

If you're discharged or moved to another ward, update us as soon as you can at info@flamink.co or 072 645 8153. The usual 24-hour rule applies, but we'll always try to find a solution.